Scope of Incident Management

For many people it will be very difficult to asses the scope of Incident Management Management Process as it is very very wide process. It can include anything that relates to customer service. Examples are below:

- Network floods
- Hardware re-sets, changes
- All user questions: "how do I..."
- Licencies extension requests
- Performance issues
- Errors and failures in software, network, hardware

source: ITIL Resources
published: 2009-01-06 01:03:10

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