Mission and Scope of Problem Management
Problem Management mission is very simple and intuitive. It is about minizing the adverse effects on the business of Incidents and Problems caused by errors in the infrastructure. Simple example of an error in the infrastructure can be a router ...
Proactive Problem Management
Proactive Problem Management is included in the Scope of Problem Management. It covers all activities which helps indentify and resolve problems before incidents come up. The activities can be divided into two groups ...
The Pain Value Analysis
This method is very useful to preset which areas of the IT infrastructure are most painfull and which of them can cause the biggest pain when an error occur in a particular area. The pain value is nothing else then number of incidents multiplied by ...