Service Desk Objectives in ITIL Foundation
Mission of Service Desk is to be a central point of contact between the User and IT Service Provider. Service Desk shouldn't be considered as an ITIL process. In ITIL Foundation Service Desk is considered as function not a process.
HP OpenView Service Desk - software implementation of Service Desk
This article might sound as an advertisement but it's not. We would like to present you an example of a solution that leverages many ITIL processes in its functionality. This application is the HP OpenView Service Desk which is a part of HP OpenView ...
ServiceDesk Plus - HelpDesk Software with Asset Management
In this article we will not describe all the features and functionality of a ServiceDesk Plus because this is not or purpose to do it. We decided to write few words about this software as it doesn't require fat client as HP OpenView Service Desk does